Shipping & Returns

Free Returns

You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.

It is easy to return a product to us - contact us for a returns label and or ship it from your local postal office.

When you create a account, you qualify for our awesome 90 days product guarantee. If anything goes wrong with your product, we'll replace it for up to 90 days after purchase.

Create a account

Our Happiness Promise account holders also qualify for our Sex Toy Happiness Promise. If you're not completely happy with a sex toy you have bought from, let us know why within 30 days* of receiving it and we'll replace it with one that we think will work for you.

See full details below:

Customer Happiness Promise Terms and Conditions
The Customer Happiness Promise applies to all sex toys. Except Lingerie, lubricants, bondage items or gifts and games are excluded.

To make a claim under the Customer Happiness Promise you must: have a account. You can create an account here. complete a Returns form to let us know you are returning a product - choose "Customer Happiness Guarantee Claim" as the reason for the return. return the unwanted product within 30 days of receiving it. We will send you a replacement product of similar value free of charge. We will contact you to discuss which product will be most likely to make you happy!

If you choose a lower priced item as a replacement, we are unable to refund the difference. We cannot send you a higher priced item with a payment for the difference. 

We can only replace your sex toy with another sex toy, not with other items such as lingerie.

If you return a product more than 30 days after purchase and it is not faulty, we will dispose of it in a safe and responsible manner. You will not be entitled to a refund or replacement. This also applies to any non-Lovegadgetz items we receive.